[{"data":1,"prerenderedAt":869},["ShallowReactive",2],{"announcements":3,"\u002Fsupport\u002Ficon-key":4,"support-articles":710,"support-index":796},[],{"id":5,"title":6,"admin":7,"body":8,"description":697,"extension":698,"meta":699,"navigation":700,"order":701,"path":702,"section":703,"seo":704,"stem":707,"updated":708,"__hash__":709},"support\u002Fsupport\u002Ficon-key.md","Icon key",false,{"type":9,"value":10,"toc":682},"minimark",[11,15,20,29,97,109,114,117,160,164,172,245,249,262,338,342,350,404,408,414,495,499,502,593,597,629,633,636],[12,13,14],"p",{},"Icons carry a lot of meaning in a small space. Hover over any icon in the app to see its name. This page lists what each one means and links to the articles that explain the idea behind it.",[16,17,19],"h2",{"id":18},"where-the-data-comes-from","Where the data comes from",[12,21,22,23,28],{},"Eebz holds two versions of many facts about a listing: what the retailer's page shows, and what your product record says it should be. An icon beside each column in the ",[24,25,27],"a",{"href":26},"\u002Fsupport\u002Fcomposable-columns","Columns panel"," tells you which one you are looking at.",[30,31,32,48],"table",{},[33,34,35],"thead",{},[36,37,38,42,45],"tr",{},[39,40,41],"th",{},"Icon",[39,43,44],{},"Source",[39,46,47],{},"What it means",[49,50,51,67,80],"tbody",{},[36,52,53,61,64],{},[54,55,56],"td",{},[57,58],"icon",{"name":59,"size":60},"eebz:extract","1.75em",[54,62,63],{},"Extracted",[54,65,66],{},"Read from the retailer's page in the latest extract. This is what shoppers see.",[36,68,69,74,77],{},[54,70,71],{},[57,72],{"name":73,"size":60},"eebz:pim",[54,75,76],{},"PIM",[54,78,79],{},"Held in Eebz for your product, SKU or listing. This is what it should be.",[36,81,82,87,90],{},[54,83,84],{},[57,85],{"name":86,"size":60},"eebz:perfectpage",[54,88,89],{},"PerfectPage",[54,91,92,93,96],{},"A ",[24,94,89],{"href":95},"\u002Fsupport\u002Fperfect-page"," score or check, which tests the retailer's page against your standard.",[12,98,99,100,104,105,108],{},"Take the product name. The ",[101,102,103],"strong",{},"Product"," column (PIM) shows the name held in Eebz. The ",[101,106,107],{},"Product Name"," column (extracted) shows the name the retailer uses on its page. Add both and you can see, listing by listing, where a retailer has your product down differently.",[110,111,113],"h3",{"id":112},"retailer-page-against-your-record","Retailer page against your record",[12,115,116],{},"Open a listing and its sidebar does the comparison for you. Beside the name, GTIN, MPN, brand, retailer stock code and ECID, an icon shows whether the extracted value matches the value held in Eebz. Case, spaces and punctuation are ignored, and a GTIN also matches your alternative GTIN.",[30,118,119,128],{},[33,120,121],{},[36,122,123,125],{},[39,124,41],{},[39,126,127],{},"Meaning",[49,129,130,140,150],{},[36,131,132,137],{},[54,133,134],{},[57,135],{"name":136,"size":60},"eebz:listing-match",[54,138,139],{},"The retailer's page matches your record",[36,141,142,147],{},[54,143,144],{},[57,145],{"name":146,"size":60},"eebz:listing-mismatch",[54,148,149],{},"The retailer's page shows something different. Check the listing",[36,151,152,157],{},[54,153,154],{},[57,155],{"name":156,"size":60},"eebz:circle",[54,158,159],{},"Nothing to compare: the retailer's page doesn't show this value",[16,161,163],{"id":162},"product-lifecycle","Product lifecycle",[12,165,166,167,171],{},"Where a product is in its commercial life, worked out from its release date and lifecycle length. A product has one lifecycle stage, the same at every retailer. See ",[24,168,170],{"href":169},"\u002Fsupport\u002Flifecycle","product and listing lifecycle",".",[30,173,174,183],{},[33,175,176],{},[36,177,178,180],{},[39,179,41],{},[39,181,182],{},"Stage",[49,184,185,195,205,215,225,235],{},[36,186,187,192],{},[54,188,189],{},[57,190],{"name":191,"size":60},"eebz:product-lifecycle-pre-order",[54,193,194],{},"Pre-order",[36,196,197,202],{},[54,198,199],{},[57,200],{"name":201,"size":60},"eebz:product-lifecycle-new-release",[54,203,204],{},"New release",[36,206,207,212],{},[54,208,209],{},[57,210],{"name":211,"size":60},"eebz:product-lifecycle-catalogue",[54,213,214],{},"Catalogue",[36,216,217,222],{},[54,218,219],{},[57,220],{"name":221,"size":60},"eebz:product-lifecycle-late-life",[54,223,224],{},"Late life",[36,226,227,232],{},[54,228,229],{},[57,230],{"name":231,"size":60},"eebz:product-lifecycle-end-of-life",[54,233,234],{},"End of life",[36,236,237,242],{},[54,238,239],{},[57,240],{"name":241,"size":60},"eebz:product-lifecycle-retired",[54,243,244],{},"Retired",[16,246,248],{"id":247},"listing-lifecycle","Listing lifecycle",[12,250,251,252,256,257,261],{},"The same symbols standing on a shelf. A listing is one SKU at one retailer, and its lifecycle is the product lifecycle adjusted for the product's ",[24,253,255],{"href":254},"\u002Fsupport\u002Franging","ranging"," and the ",[24,258,260],{"href":259},"\u002Fsupport\u002Fretailer-category-strategy","retailer's category strategy",". A retailer with a narrow range moves on from a product sooner, so a listing can be later in its life than the product.",[30,263,264,272],{},[33,265,266],{},[36,267,268,270],{},[39,269,41],{},[39,271,182],{},[49,273,274,283,292,301,310,319,328],{},[36,275,276,281],{},[54,277,278],{},[57,279],{"name":280,"size":60},"eebz:listing-lifecycle-pre-order",[54,282,194],{},[36,284,285,290],{},[54,286,287],{},[57,288],{"name":289,"size":60},"eebz:listing-lifecycle-new-release",[54,291,204],{},[36,293,294,299],{},[54,295,296],{},[57,297],{"name":298,"size":60},"eebz:listing-lifecycle-catalogue",[54,300,214],{},[36,302,303,308],{},[54,304,305],{},[57,306],{"name":307,"size":60},"eebz:listing-lifecycle-late-life",[54,309,224],{},[36,311,312,317],{},[54,313,314],{},[57,315],{"name":316,"size":60},"eebz:listing-lifecycle-end-of-life",[54,318,234],{},[36,320,321,326],{},[54,322,323],{},[57,324],{"name":325,"size":60},"eebz:listing-lifecycle-retired",[54,327,244],{},[36,329,330,335],{},[54,331,332],{},[57,333],{"name":334,"size":60},"eebz:pause",[54,336,337],{},"Paused: Eebz is not reading this retailer at the moment",[16,339,341],{"id":340},"ranging-status","Ranging status",[12,343,344,345,256,347,349],{},"Whether a retailer should stock a SKU, given the product's ",[24,346,255],{"href":254},[24,348,260],{"href":259},", and whether it does.",[30,351,352,363],{},[33,353,354],{},[36,355,356,358,361],{},[39,357,41],{},[39,359,360],{},"Status",[39,362,47],{},[49,364,365,378,391],{},[36,366,367,372,375],{},[54,368,369],{},[57,370],{"name":371,"size":60},"eebz:assortment-in-range",[54,373,374],{},"In range",[54,376,377],{},"The retailer's strategy covers this product and it is listed",[36,379,380,385,388],{},[54,381,382],{},[57,383],{"name":384,"size":60},"eebz:assortment-missing",[54,386,387],{},"Missing",[54,389,390],{},"The retailer's strategy covers this product but there is no listing. This is the gap worth chasing",[36,392,393,398,401],{},[54,394,395],{},[57,396],{"name":397,"size":60},"eebz:assortment-out-of-range",[54,399,400],{},"Out of range",[54,402,403],{},"Listed, but outside the retailer's strategy for this product",[16,405,407],{"id":406},"retailer-category-strategy","Retailer category strategy",[12,409,410,411,171],{},"How broad a range a retailer carries in a market. The more boxes on the shelf, the broader the range. See ",[24,412,413],{"href":259},"retailer category strategy",[30,415,416,428],{},[33,417,418],{},[36,419,420,422,425],{},[39,421,41],{},[39,423,424],{},"Strategy",[39,426,427],{},"Range",[49,429,430,443,456,469,482],{},[36,431,432,437,440],{},[54,433,434],{},[57,435],{"name":436,"size":60},"eebz:category-destination-plus",[54,438,439],{},"Destination+",[54,441,442],{},"Category champion",[36,444,445,450,453],{},[54,446,447],{},[57,448],{"name":449,"size":60},"eebz:category-destination",[54,451,452],{},"Destination",[54,454,455],{},"Full range",[36,457,458,463,466],{},[54,459,460],{},[57,461],{"name":462,"size":60},"eebz:category-routine",[54,464,465],{},"Routine",[54,467,468],{},"Good range",[36,470,471,476,479],{},[54,472,473],{},[57,474],{"name":475,"size":60},"eebz:category-convenience",[54,477,478],{},"Convenience",[54,480,481],{},"Limited range",[36,483,484,489,492],{},[54,485,486],{},[57,487],{"name":488,"size":60},"eebz:category-profit",[54,490,491],{},"Profit",[54,493,494],{},"Opportunistic",[16,496,498],{"id":497},"availability","Availability",[12,500,501],{},"What the retailer's page said about stock in the latest extract.",[30,503,504,512],{},[33,505,506],{},[36,507,508,510],{},[39,509,41],{},[39,511,498],{},[49,513,514,524,534,543,553,563,573,583],{},[36,515,516,521],{},[54,517,518],{},[57,519],{"name":520,"size":60},"eebz:in-stock",[54,522,523],{},"In stock",[36,525,526,531],{},[54,527,528],{},[57,529],{"name":530,"size":60},"eebz:out-of-stock",[54,532,533],{},"Out of stock",[36,535,536,541],{},[54,537,538],{},[57,539],{"name":540,"size":60},"eebz:preorder",[54,542,194],{},[36,544,545,550],{},[54,546,547],{},[57,548],{"name":549,"size":60},"eebz:in-store-only",[54,551,552],{},"In store only",[36,554,555,560],{},[54,556,557],{},[57,558],{"name":559,"size":60},"eebz:online-only",[54,561,562],{},"Online only",[36,564,565,570],{},[54,566,567],{},[57,568],{"name":569,"size":60},"eebz:lost-buy-box",[54,571,572],{},"Lost buy box: available, but another seller holds the buy box",[36,574,575,580],{},[54,576,577],{},[57,578],{"name":579,"size":60},"eebz:not-listed",[54,581,582],{},"Not listed: no listing found at the retailer",[36,584,585,590],{},[54,586,587],{},[57,588],{"name":589,"size":60},"eebz:unknown-stock",[54,591,592],{},"Unknown: the page didn't show stock",[16,594,596],{"id":595},"condition","Condition",[30,598,599,607],{},[33,600,601],{},[36,602,603,605],{},[39,604,41],{},[39,606,596],{},[49,608,609,619],{},[36,610,611,616],{},[54,612,613],{},[57,614],{"name":615,"size":60},"eebz:lightning",[54,617,618],{},"New",[36,620,621,626],{},[54,622,623],{},[57,624],{"name":625,"size":60},"eebz:used",[54,627,628],{},"Used",[16,630,632],{"id":631},"product-settings","Product settings",[12,634,635],{},"On the Products list, these icons head the columns that show what is switched on for each of your products.",[30,637,638,647],{},[33,639,640],{},[36,641,642,644],{},[39,643,41],{},[39,645,646],{},"Setting",[49,648,649,659,672],{},[36,650,651,655],{},[54,652,653],{},[57,654],{"name":86,"size":60},[54,656,657],{},[24,658,89],{"href":95},[36,660,661,666],{},[54,662,663],{},[57,664],{"name":665,"size":60},"eebz:stores",[54,667,668],{},[24,669,671],{"href":670},"\u002Fsupport\u002Fextract-types","Store extracts",[36,673,674,679],{},[54,675,676],{},[57,677],{"name":678,"size":60},"eebz:high-frequency",[54,680,681],{},"High-frequency extracts",{"title":683,"searchDepth":684,"depth":684,"links":685},"",2,[686,690,691,692,693,694,695,696],{"id":18,"depth":684,"text":19,"children":687},[688],{"id":112,"depth":689,"text":113},3,{"id":162,"depth":684,"text":163},{"id":247,"depth":684,"text":248},{"id":340,"depth":684,"text":341},{"id":406,"depth":684,"text":407},{"id":497,"depth":684,"text":498},{"id":595,"depth":684,"text":596},{"id":631,"depth":684,"text":632},"What each icon in Eebz means: where the data comes from, product and listing lifecycle, ranging, retailer category strategy and availability.","md",{},true,4,"\u002Fsupport\u002Ficon-key","data",{"title":705,"description":706},"Eebz icon key: data source, lifecycle and ranging icons","A key to the icons in the Eebz app: extracted and PIM data, product and listing lifecycle stages, ranging status, retailer category strategy and availability.","support\u002Ficon-key","2026-11-03","NDmOn-x9OjUQlXGSNLR-cCwTcMdWHbAfWMuaWvyW8zM",[711,717,722,727,731,734,739,742,747,752,756,759,763,765,769,773,777,780,783,787,791,795],{"path":712,"title":713,"description":714,"section":715,"order":716,"admin":7},"\u002Fsupport\u002Faccount-settings","Account settings","Your profile and two-factor authentication, and the organisation settings admins manage: profile, points, users, KPIs and billing.","account",1,{"path":718,"title":719,"description":720,"section":721,"order":716,"admin":7},"\u002Fsupport\u002Fada-notifications","Notifications in Ada","Set up the reports and alerts Ada sends by email: recipients, report, format and schedule.","ada",{"path":723,"title":724,"description":725,"section":726,"order":716,"admin":7},"\u002Fsupport\u002Fapi","API overview","What the Eebz API returns, where requests go and how to authenticate.","api",{"path":728,"title":729,"description":730,"section":703,"order":716,"admin":7},"\u002Fsupport\u002Ffilters","How filters work","Open the filter panel, combine filters and understand which filters depend on or exclude each other.",{"path":95,"title":89,"description":732,"section":733,"order":716,"admin":7},"Switch on PerfectPage, set your own scoring standard and find the product pages that fall short.","content",{"path":735,"title":736,"description":737,"section":738,"order":716,"admin":7},"\u002Fsupport\u002Fprice-lists","Price lists","Create price lists, set SRP or MAP by market, and use them to scope reports, cards and Ada notifications.","pricing",{"path":254,"title":740,"description":741,"section":255,"order":716,"admin":7},"Ranging","Rate how widely each product should be stocked, from AAA to C, so Eebz flags the gaps that matter and ages each listing correctly.",{"path":743,"title":744,"description":745,"section":746,"order":716,"admin":7},"\u002Fsupport\u002Fretailer-importance","Rate your key retailers","Star the retailers that matter to you, so you have a quick list of them and your dashboard cards show the right retailers for you.","dashboards",{"path":748,"title":749,"description":750,"section":751,"order":716,"admin":7},"\u002Fsupport\u002Fsearch","Search","Jump straight to a product or retailer, or list everything that matches, from the search bar at the top of every page.","products",{"path":753,"title":754,"description":755,"section":726,"order":684,"admin":7},"\u002Fsupport\u002Fapi\u002Fretailer-listings","Retailer listings","The retailer listings endpoint: parameters, live and historic requests, paging and choosing fields.",{"path":26,"title":757,"description":758,"section":703,"order":684,"admin":7},"Composable columns","Choose, resize, reorder and save the columns in any table in Eebz.",{"path":760,"title":761,"description":762,"section":746,"order":684,"admin":7},"\u002Fsupport\u002Fdashboard-cards","Dashboard cards","Add, configure, arrange, download and share the cards on your Eebz dashboard.",{"path":259,"title":407,"description":764,"section":255,"order":684,"admin":7},"How broad a range each retailer carries in each market, the five strategies Eebz uses, and how they decide which of your products a retailer should stock.",{"path":766,"title":767,"description":768,"section":751,"order":684,"admin":7},"\u002Fsupport\u002Ftracking-products","Tracking products","Start tracking any product Eebz has from search, see what it costs in points before you confirm, and choose its options.",{"path":770,"title":771,"description":772,"section":726,"order":689,"admin":7},"\u002Fsupport\u002Fapi\u002Fresponse-fields","Response fields","Every field a listing object can return from the Eebz API, including trade-in and contract fields.",{"path":774,"title":775,"description":776,"section":746,"order":689,"admin":7},"\u002Fsupport\u002Fdashboard-views","Dashboard views and sharing","Organise your cards into views, download a view and share dashboards with your organisation.",{"path":670,"title":778,"description":779,"section":751,"order":689,"admin":7},"Types of extract","The four extract types Eebz runs, what each captures and when to use it.",{"path":169,"title":781,"description":782,"section":255,"order":689,"admin":7},"Product and listing lifecycle","How Eebz works out where a product is in its commercial life, and where each listing of it is at each retailer.",{"path":784,"title":785,"description":786,"section":703,"order":689,"admin":7},"\u002Fsupport\u002Freports-playground","Reports Playground","Build, save, share and export custom reports with the Playground report builder.",{"path":788,"title":789,"description":790,"section":726,"order":701,"admin":7},"\u002Fsupport\u002Fapi\u002Ferror-codes","Error codes","What each Eebz API error code means and how to fix the request.",{"path":792,"title":793,"description":794,"section":746,"order":701,"admin":700},"\u002Fsupport\u002Fdefault-dashboard","Set up your organisation's default view","Choose the dashboard and table layouts every new user starts with, show each person their own retailers, and fix cards so users can't remove them.",{"path":702,"title":6,"description":697,"section":703,"order":701,"admin":7},{"id":797,"extension":798,"gettingStarted":799,"meta":820,"sections":821,"stem":867,"__hash__":868},"supportIndex\u002Fdata\u002Fsupport.yml","yml",{"title":800,"description":801,"steps":802},"Getting started","New to Eebz? Six guides, in order, take you from your first search to a dashboard your team shares.",[803,805,808,811,814,817],{"path":748,"label":749,"short":804},"Find any product or retailer",{"path":766,"label":806,"short":807},"Track products","Choose the products you follow",{"path":743,"label":809,"short":810},"Rate your retailers","Star the retailers that matter to you",{"path":760,"label":812,"short":813},"Add dashboard cards","Build the cards you check every morning",{"path":728,"label":815,"short":816},"Use filters","Narrow any card or table to what matters",{"path":774,"label":818,"short":819},"Share a dashboard","Organise views and share them with your team",{},[822,830,834,839,843,847,851,855,859,863],{"slug":746,"title":823,"description":824,"icon":825,"videos":826},"Dashboards","Rate your retailers, build the cards your team checks every morning and share them.","bi:grid-1x2",[827],{"title":828,"url":829},"Track a competitor's price","https:\u002F\u002Fwww.youtube.com\u002Fwatch?v=bPVHszEown4",{"slug":751,"title":831,"description":832,"icon":833},"Products and tracking","Find any product, start tracking it and see which extracts Eebz runs.","bi:box",{"slug":835,"title":836,"description":837,"icon":838},"retailers","Retailers","Find a retailer and work through its listings, markets and stores.","bi:shop",{"slug":255,"title":840,"description":841,"icon":842},"Ranging and lifecycle","Tell Eebz where each product should be stocked and how each listing ages.","bi:diagram-3",{"slug":703,"title":844,"description":845,"icon":846},"Tables, filters and reports","Filter, arrange and export any table, read the icons and build your own reports.","bi:table",{"slug":738,"title":848,"description":849,"icon":850},"Pricing","Set the prices you report against and follow prices and promotions at every retailer.","bi:tag",{"slug":733,"title":852,"description":853,"icon":854},"Product content","Score your product pages with PerfectPage and find the pages that fall short.","bi:file-earmark-richtext",{"slug":721,"title":856,"description":857,"icon":858},"Ada","Choose the reports and alerts Ada sends, and who gets them.","bi:stars",{"slug":715,"title":860,"description":861,"icon":862},"Account and settings","Your profile, security and the settings admins manage for the organisation.","bi:gear",{"slug":726,"title":864,"description":865,"icon":866,"developer":700},"API","Pull Eebz data into your own systems with the Eebz API.","bi:code-slash","data\u002Fsupport","FUOe5qRvAJMHXj1pZli4JD66J9BnbJqACfNYlikAhMw",1793734673260]