Support

How-to guides for the Eebz app: dashboards, filters, reports, PerfectPage, Ada notifications, settings and the API.

Using the app

Dashboard cards

Add, configure, arrange, download and share the cards on your Eebz dashboard.

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Dashboard views and sharing

Organise your cards into views, download a view and share dashboards with your organisation.

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Set your organisation's default dashboard

For organisation admins: choose the dashboard and table layouts that new users start with.

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How filters work

Open the filter panel, combine filters and understand which filters depend on or exclude each other.

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Composable columns

Choose, resize, reorder and save the columns in any table in Eebz.

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Reports Playground

Build, save, share and export custom reports with the Playground report builder.

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Products and data

Types of extract

The four extract types Eebz runs, what each captures and when to use it.

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Lifecycle and importance

How a product's lifecycle stage and importance rating shape extracts, filters and the way Eebz assesses distribution.

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PerfectPage

Switch on PerfectPage, set your own scoring standard and find the product pages that fall short.

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Price lists

Create price lists, set SRP or MAP by market, and use them to scope reports, cards and Ada notifications.

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Ada

Notifications in Ada

Set up the reports and alerts Ada sends by email: recipients, report, format and schedule.

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Account

Account settings

Your profile and two-factor authentication, and the organisation settings admins manage: profile, points, users, KPIs and billing.

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API

API overview

What the Eebz API returns, where requests go and how to authenticate.

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Retailer listings

The retailer listings endpoint: parameters, live and historic requests, paging and choosing fields.

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Response fields

Every field a listing object can return from the Eebz API, including trade-in and contract fields.

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Error codes

What each Eebz API error code means and how to fix the request.

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Can't find what you need?

Our customer success team will help you set up Eebz the way your team works.